After completing this course, you will be able to
- distinguish facilitating from chairing and training
- identify the competencies you need to effectively facilitate groups
- understand the difference between content and process
- use active listening and probing techniques
- deal with typical problem behaviours
- manage conflict and difficult stages
- use common process tools to build consensus and make sessions more productive.
Efficient meetings don't just happen...they're managed.
This course teaches you how to facilitate, rather than control, group decision-making and team interaction: a core competency that everybody needs. You will learn how facilitating is different from chairing and training, and the difference between content and process. We'll examine the stages of team development and how to help your teams through each stage using a less authoritarian and more facilitative approach.
You'll learn active listening techniques, how to recognize and respond to different thinking types, give useful feedback, manage your body language, deal with difficult behaviours, and much more. We'll also show you common process tools you can use to make your meetings easier and more productive, and get you practicing new skills right away in a supportive environment.
Who should attend?
Instructors, managers and team leaders who facilitate group sessions such as requirements gathering, brainstorming, public information meetings, focus groups or workshops.
This course helps you learn or enhance skills you need to meet and apply these federal public service competencies, behaviours, policies or programs:
What is facilitation
- How facilitators work
- Content vs process
- defining your role
- The facilitation process
Group dynamics and communication
- The 5 stages of group development
- Driving to a decision
- Handling controversial issues
- Essential communication skills
Feedback and interventation
- Giving and receiving feedback
- 12 ways to intervene
- Dealing with difficult behaviours
Techniques and tools
- Building sustainable agreements
- Using an agenda
- Group memory
- Other facilitating tools
- Closing the meeting